Frequently Asked Questions
Can't find what you're looking for? Contact our support team for personalized assistance.
Getting Started
Learn how to set up your account and get started with NexpenzIn.
Security & Privacy
Understand how we protect your data and ensure your privacy.
Billing & Plans
Information about our pricing, plans, and billing policies.
Account & Support
Manage your account and get help when you need it.
Getting Started
How do I create a NexpenzIn account?
Creating an account is simple! Click the "Sign Up" button on our homepage, fill in your email address and create a strong password. We'll send you a verification email to confirm your account. Once verified, you can start using all our features immediately.
Is NexpenzIn free to use?
Yes! We offer a free plan with essential features including basic expense tracking, budgeting tools, and financial insights. We also have premium plans with advanced features like AI-powered insights, unlimited categories, and priority support.
Can I import my existing financial data?
Absolutely! We support importing data from CSV files, bank statements, and other financial applications. Our system will automatically categorize and organize your imported transactions to get you started quickly.
Security & Privacy
How secure is my financial data?
Your security is our top priority. We use bank-level encryption (256-bit AES) to protect all your data, both in transit and at rest. We also implement two-factor authentication, regular security audits, and comply with industry security standards like SOC 2 and GDPR.
Do you share my data with third parties?
No, we never sell, rent, or share your personal or financial data with third parties for marketing purposes. We only share data when required by law or with your explicit consent for specific services like bank connections.
What happens to my data if I delete my account?
When you delete your account, we immediately remove all your personal and financial data from our systems. This process is irreversible, so make sure to export any data you want to keep before deletion.
Billing & Plans
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and digital wallets like PayPal and Apple Pay. All payments are processed securely through Stripe, a trusted payment processor.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access to premium features until the end of your current billing period. No cancellation fees or penalties apply.
Do you offer refunds?
We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 30 days, we'll provide a full refund. Contact our support team to initiate a refund request.
Account & Support
How do I reset my password?
If you've forgotten your password, click the "Forgot Password" link on the login page. Enter your email address, and we'll send you a secure reset link. The link expires after 24 hours for security reasons.
How can I contact customer support?
We offer multiple support channels: live chat (available 24/7), email support (response within 4 hours), and phone support during business hours. Premium users also get priority support with faster response times.
Can I use NexpenzIn on multiple devices?
Yes! Your NexpenzIn account syncs across all your devices automatically. You can access your financial data from your computer, tablet, and smartphone. We also offer mobile apps for iOS and Android devices.
Still Have Questions?
Our support team is here to help you get the most out of NexpenzIn.